Privacy Policy

Big Blue Constructions ABN 30 002 511 677, trading as Big Blue Creations ('we', 'us', 'our', or 'the Company'), is committed to protecting the privacy and personal information of our clients, subcontractors, suppliers, website visitors, and any other individuals with whom we interact.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our services, visiting our website at bigbluecreations.com.au, or providing us with your personal information, you consent to the practices described in this Policy.

Information We Collect

We may collect and hold the following types of personal information:

Full name, residential or business address, email address, and telephone numbers
Details of the property or project site, including address and access arrangements
Financial information such as bank account details for payment purposes
Information about the services you have requested or received from us
Communications between you and the Company, including emails, letters, and notes
Subcontractor and supplier details, including ABN, insurance, and licence information
Website usage data, including IP address, browser type, and pages visited.

2. How We Collect Your Information

We collect personal information in the following ways:

Directly from you when you complete our Client Record Form, request a quote, sign a contract, or communicate with us
From your authorised representatives, agents, or legal advisors
Through our website contact forms, email enquiries, or telephone conversations
From publicly available sources such as the Australian Business Register.

3. How We Use Your Information

We use personal information for the following primary purposes:

To provide construction, renovation, and related services to you
To communicate with you about your project, quotes, invoices, and variations
To prepare contracts, client records, invoices, and other business documents
To comply with legal and regulatory obligations, including licensing and insurance requirements
To process payments and manage accounts
To improve our services, website, and business operations
To respond to enquiries, complaints, or feedback.

4. Disclosure of Your Information

We may disclose your personal information to the following third parties where necessary:

Subcontractors, trades, and suppliers engaged to complete your project
Accountants, bookkeepers, and financial advisors assisting with our business
Solicitors or legal representatives where required
Local councils, certifiers, or government authorities for permit and compliance purposes
Insurance providers for the purposes of obtaining or managing insurance cover
Cloud-based software and services used in our business operations (e.g. Google Workspace)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Storage & Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

Secure password-protected computer systems and cloud storage
Restricted access to personal information on a need-to-know basis
Secure disposal of physical documents containing personal information
Use of reputable and secure third-party software platforms.

6. Retention of Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

Client and project records are retained for a minimum of 7 years following project completion
Financial records are retained in accordance with Australian taxation and accounting requirements.

7. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate, incomplete, or out-of-date personal information
Make a complaint if you believe we have not handled your information appropriately
Withdraw your consent to the use of your information

To exercise any of these rights please contact us at info@bigbluecreations.com.au

8. Website & Cookies

Our website at bigbluecreations.com.au may collect non-personally identifiable information through cookies and similar technologies, including pages visited, time spent on pages, and browser type. You may configure your browser to refuse cookies; however, this may affect the functionality of certain parts of our website.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Mobile: 0408 968 809 Phone: 02 4647 6256 Email: info@bigbluecreations.com.au Website: bigbluecreations.com.au ABN: 30 002 511 677

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website at bigbluecreations.com.au.